FAQ

What is Chofane?

Chofane is a cutting-edge application that leverages OCR and AI Vision technologies to enhance your productivity by automating the process of extracting and analyzing text from images.

How to use the license?

To use the license, simply enter the license key provided to you during the purchase process into the designated field within the Chofane application.

Can I get a refund?

Yes, you can get a refund within 7 days of your purchase. Please contact our support team to initiate the refund process.

Why do I get "This app is from an unknown developer" when installing on Mac?

This message appears because Chofane is not yet registered with Apple as a recognized developer. You can bypass this warning by going to your System Preferences, then Security & Privacy, and selecting "Open Anyway."

Should I give permissions to the app?

Yes, you should grant the necessary permissions to the app to ensure it functions correctly. This includes access to your files and screenshots for OCR and AI Vision processing.

Where are the screenshots stored?

Screenshots are stored in the "uploads" directory within the .chofane folder on your system.

Why isn't Vision or AI edits not working?

To use Vision or AI edits, you need to add an OpenAI token and ensure you have sufficient credit in your OpenAI account.

There is a bug, the app is not working as expected. What should I do?

If you encounter a bug, please contact us immediately. We will do our best to fix it as soon as possible.